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Terms of service

Last updated: 26 October 2026

1. About these terms

These terms apply when you use penroseskin.com (the "Site") or buy from us, and by doing either you agree to them. An "Order" is any purchase from us on the Site or through the Shop app, including each Subscription renewal. A "household" means everyone at one delivery address, and anyone using the same email, phone number or card, and every once-per-household limit in these terms and our policies uses this meaning. "Business days" are Monday to Friday, excluding US public holidays. Our Refund Policy, Shipping Policy and Cancellation Policy are part of these terms. Our Privacy Policy explains how we use your information.

If you live in the US, section 20 requires individual arbitration of most disputes and waives class actions and jury trials, unless you opt out within 30 days.

2. Who we are

Every Order, including each renewal and wherever it is delivered, is sold by Penrose Skin Inc, a Wyoming corporation trading as Penrose Skin, 312 W 2nd St, Unit #A2299, Casper, WY 82601, USA ("we", "us" and "our").

3. Eligibility

You must be 18 or over to place an Order and must give us accurate details. We deliver only to the countries listed in our Shipping Policy.

4. Our products

  • Cosmetics, not medicines. Our body butters are not intended to diagnose, treat, cure or prevent any disease, and nothing on the Site is medical advice.
  • Patch test first. Try a new scent on your inner arm for 24 hours and do not use it if your skin reacts. If you have allergies or a skin condition, or are pregnant, ask a doctor first.
  • Allergens. Our products contain fragrance and shea butter, which comes from a nut.
  • Follow the label. It is the final word on ingredients, directions and warnings. Colours may look different on screen.
  • "Inspired by". Fragrance names we compare our scents with belong to their owners, who are not connected with us and do not make or endorse our products.
  • Your own risk. Results vary and, as far as the law allows, you use our products at your own risk. If your skin reacts, stop using the product, get medical advice if needed and email us with "Skin reaction" in the subject line.

5. Orders and pricing

Our order confirmation email is not acceptance. A one-time Order becomes a contract when we ship it. A Subscription is one contract, made when we ship your first Order, and each renewal is a delivery under it, not a new contract. Until an Order ships, we may refuse, limit (including per household) or cancel it, for example for a pricing or product error, suspected fraud or resale, or lack of stock, and refund what you paid for anything cancelled. You pay the price shown at checkout when you place your Order. Prices and availability can change, but never for an Order already paid for, and we may correct errors on the Site at any time.

6. Payment

We accept the payment methods shown at checkout, including Klarna where available, but not PayPal. You must be allowed to use your payment method, and an Order placed with your card by someone you let use it counts as yours. UK prices are shown before VAT, which is added at checkout, and US sales tax is added where it applies. We do not cover your bank's own fees, such as for currency conversion.

A new card does not cancel your Subscription, and your card issuer may pass the new details to our payment provider.

Chargebacks. Please contact us before disputing a charge. If you dispute one, we cancel your Subscription and send your bank our records. If a charge for an Order you placed and received is reversed, we may recover it from you where the law allows.

7. Subscriptions

Our products are sold on subscription. Before you pay, checkout shows what each renewal contains, its price, how often it renews and how to cancel, and completing checkout is your agreement to the Subscription. To buy once, use the Shop app or our website on desktop.

  • Your Subscription renews on the schedule shown at checkout, usually every 4 weeks, charged to your saved payment method until you cancel. We email you a reminder about 4 days before each charge.
  • Cancel online instantly, at any time, in our customer portal ("Manage subscription" on the Site). Cancelling there before a charge stops that renewal.
  • Or email contact@penroseskin.com. This is guaranteed to stop your next renewal only if your email reaches us at least 7 business days before the renewal date.
  • If you cancel too late, we can only guarantee to cancel your future renewals. A renewal already charged is not refunded for a change of mind, except as our Refund Policy sets out.

Our Cancellation Policy has the full rules.

8. 30-Day Guarantee

Your first Order has our 30-Day Guarantee, once per household, on the terms in our Refund Policy. It does not cover renewals, later Orders or anything bought elsewhere, such as on Amazon. A claim covered by the Guarantee cancels your Subscription from the day it reaches us, but not a renewal already charged by then. The Guarantee is in addition to your legal rights.

9. Shipping and risk

Delivery times in our Shipping Policy are estimates, not guarantees. It also sets out rates, import duties (which you pay outside the UK and US) and lost parcels.

Your Order is at our risk until it is delivered to the address you gave us. For Orders to the UK or the EU, that means when it comes into the physical possession of you or someone you name, including a safe place or neighbour you chose. For all other Orders, the carrier's confirmation of delivery to that address counts as delivery.

10. Promotions, discount codes, store credit and gift cards

  • Codes and offers: one code per Order, unless the offer says otherwise. They have no cash value, cannot be sold, apply only on their stated terms while they run, and are void if misused. We may end or change an offer, but not for an Order already placed.
  • Free gifts and free jars: first Order only, while stocks last.
  • Store credit and gift cards: for use on the Site only, with no cash value except where the law requires, and expire only as shown when issued and the law allows. Free store credit given with an Order is removed if that Order is cancelled, returned or refunded under the Guarantee. If it has been used, we deduct what was used from your refund.
  • Giveaways: each has its own rules on the giveaway post.

11. Reviews and content you send us

By sending us a review, photo or video, you confirm it is your own honest experience, you have the right to share it and anyone shown in it has agreed. You keep ownership and give us a free, worldwide licence to show and share it on the Site, in our emails and on social media while it is published, and in paid ads only with your permission. We take it down if you ask, and may remove content that is unlawful, abusive, off-topic, includes personal details or makes medical claims. To report a breach of your copyright, email us with "Copyright" in the subject line.

12. Text messages

If you sign up for our texts, you agree to receive recurring automated marketing texts from Penrose Skin at the number you give us. Consent is not a condition of buying anything. Message frequency varies, and message and data rates may apply. Reply STOP to stop at any time, or HELP for help. If you give up your number, reply STOP first. Carriers are not liable for delayed or undelivered messages. Our Privacy Policy explains how we use your number.

13. Our use of AI

Some of our replies may be written by AI, or with its help. A person decides every refund, and you can ask for a person at any time.

14. Intellectual property

The Site and its content, including the Penrose Skin name and logo, belong to us or our licensors. Without our written agreement, you may not copy, sell or reuse our content, use our name or logo, or suggest you are us or connected with us.

15. Things you must not do

You must not:

  • break the law, commit fraud or use a payment method you are not allowed to use;
  • give false details, or use extra accounts, emails or names to claim an offer, the Guarantee or another once-per-household benefit again;
  • tell your bank you did not place or receive an Order that you did;
  • buy our products for resale without our written agreement;
  • use bots or scrapers, upload harmful code, get around the Site's security or collect other people's personal information from it;
  • threaten or abuse our team.

If you do, we may refuse a claim, cancel unshipped Orders (with a full refund), suspend your account or stop taking your Orders. This does not limit your legal rights, including disputing a charge with your bank.

16. Third-party services and links

Other companies, such as our e-commerce platform and payment providers, run parts of the Site, and their own terms apply to services they provide to you directly, such as Shop Pay or Klarna. We are not responsible for other websites we link to.

17. Disclaimers

The Site is provided as it is and as available. We may change, pause or remove parts of it and do not promise it will always be available or error free. As far as the law allows, we make no promises about the Site or our products beyond those in these terms, our policies and the law.

18. Limitation of liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not let us limit, or affects your statutory rights.

Otherwise, if we break these terms or fail to use reasonable care and skill, we are responsible only for foreseeable loss, not for business losses such as lost profit. We are not responsible for a delay or failure to perform caused by events outside our reasonable control, such as severe weather or strikes, but if one stops us shipping your Order on time, you can cancel it for a full refund. Late and lost parcels are handled as our Shipping Policy sets out.

If you live in the US, as far as your state's law allows, we are not liable for indirect, incidental, special or consequential damages, and our total liability for any claim is limited to what you paid for the Order it relates to.

19. Indemnity

As far as the law allows, you agree to cover our reasonable losses and costs, including legal fees, from any claim against us caused by your breach of these terms or your misuse of the Site or our products. This does not apply to consumers in the UK or the EU.

20. Disputes: customers in the US

This section applies only if you live in the US, and only to disputes between you and Penrose Skin Inc. It does not apply if you live outside the US.

Talk to us first

Email contact@penroseskin.com with "Dispute" in the subject line, your name, your Order number, what has gone wrong and what you want us to do. We raise any dispute with you in the same way. We both then try in good faith to settle it for 30 days.

Arbitration

If it is not settled, either of us may start binding individual arbitration with the American Arbitration Association (AAA) under its Consumer Arbitration Rules, before one arbitrator. The Federal Arbitration Act governs this section. The hearing is by video or, if you prefer, in your county. Fees follow the AAA rules, so you pay no more than the consumer filing fee. The arbitrator can award any remedy a court could on an individual claim. Either of us may instead bring a qualifying individual claim in small claims court.

No class actions and no jury

You and we each agree to bring claims only individually, and not as a plaintiff or class member in any class, collective or representative action. You and we both give up the right to a jury trial. If a court finds this paragraph unenforceable for a particular claim, that claim is decided in court, not in arbitration.

Opting out

You can opt out of arbitration within 30 days of the first Order you place under these terms or, if we email you these terms before that, of the date of that email, by emailing contact@penroseskin.com with "Arbitration opt-out" in the subject line, your name and your email address or Order number. This does not affect anything else in these terms.

Which law applies

Wyoming law governs your Order, and you also keep the protection of your state's consumer laws. A claim that goes to court, other than small claims, may be brought in the state or federal courts of Wyoming or of your state.

21. Customers outside the US

Wyoming law governs your Order wherever you live. As a consumer, you also keep the mandatory protections of the country where you live and can bring a claim in your home courts.

Your statutory rights are not affected. Products must be as described, of satisfactory quality and fit for purpose, and if they are not, you are entitled to a remedy, such as a replacement or refund.

UK and EU customers: 14-day right to cancel. You can cancel a one-time Order, or the first Order of a Subscription, without giving a reason by emailing contact@penroseskin.com within 14 days of delivery. Our Refund Policy explains how, including the model cancellation form, returning the products at your own cost and the exception for a jar whose hygiene seal you have broken. This right is separate from our Guarantee.

22. Changes to these terms

We may update these terms by posting a new version here. The version on the Site when you place an Order applies to that Order. If you have a Subscription, we email you before a change affects your renewals, so you can cancel first. A change never applies to a renewal already charged, and a change to section 20 never applies to a dispute already raised.

23. General

  • If a court finds part of these terms invalid, the rest still applies.
  • If we delay enforcing a term, we can still enforce it later.
  • We may transfer these terms to another company without reducing your rights, and will tell you. You may transfer yours only with our written agreement.
  • Notices we send to the email address you gave us count as written notice.
  • Sections 6, 11, 14 and 18 to 21 still apply after your Subscription ends or we stop taking your Orders.
  • These terms, the policies listed in section 1 and your order confirmation are the whole agreement about your Order, and only you and we can enforce them.

24. Contact

Email contact@penroseskin.com, with your Order number if you have one. We reply within 5 business days. Our Contact information page has our full company details.